Privacy Policy

Who we are

This website is operated by Specialist Carpet Clean. If you have any questions about this privacy policy or how we handle your information, please contact us at info@cleanercarpets.wales.

Information we collect

When you use our Contact Us or Get a Quote forms, we may collect the information you choose to provide, including your name, email address, telephone number, postcode, details of the areas you would like cleaned, your message and your preferences about our annual care plans.

How we use your information

We use this information to respond to your enquiry, provide quotations, arrange or discuss carpet cleaning services, and deal with related communications. We may also use information where necessary to keep appropriate business records and meet our legal obligations.

Our legal basis

We normally process enquiry information because it is necessary to take steps at your request before providing a service, or because it is in our legitimate interests to respond to and manage enquiries. Where you give consent through the form, we use that consent to process the information for the purpose explained at the point of collection.

Who we share information with

We do not sell your personal information. Information submitted through the website is sent to Specialist Carpet Clean by email. We may use trusted service providers, such as our website hosting, email and security providers, where necessary to operate the website and handle enquiries. They should only process information as necessary to provide their services.

Cloudflare Turnstile

Our forms use Cloudflare Turnstile to help prevent spam and automated submissions. Cloudflare may process technical information, including information about your device and network, for security and abuse-prevention purposes. Turnstile is used as part of submitting our forms and is not used by us for advertising.

How long we keep information

We keep enquiry information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records and dealing with legal or accounting requirements.

Your rights

Depending on the circumstances, UK data protection law gives you rights including to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction of processing, and object to certain processing. Where processing is based on consent, you may withdraw that consent. You also have the right to complain to the Information Commissioner's Office (ICO).

Contact us

For privacy enquiries or to exercise a data protection right, contact info@cleanercarpets.wales.

Last updated: 30 August 2026